Ombudsman for redressal of telecom

Telecom Operators of India have joined hands to set up an ombudsman for speedy redressal of consumer complaints. The proposed ombudsman is an industry initiative and would function parallel to Telecom Regulatory Authority of India (TRAI). It would be set up in the next two to three months.
“The ombudsman will be broadly modelled on the lines of the one currently existing for banks. It is important that the operators themselves resolve the grievances of customers,” director general of COAI, TV Ramachandran said.
Communications Minister Dayanidhi Maran said, “It is heartening to know that the operators themselves have come forward to set up an ombudsman. I hope that the system is in place across the country as it will help speedy resolution of consumer disputes”. He added that India has now become the fifth country to join the elite club of 100 million mobile subscribers along with China, US, Japan and Russia.
Although, the mandate and structure of the ombudsman is yet to be worked out, industry officials said that it would be modelled broadly on the lines of the banking ombudsman.