TELES launches DNCL Solution in India

TELES, the Germany based fixed and mobile telecom operator solutions provider, today announced the launch of its TELES DNCL solution for “Do Not Call List” (DNCL) in line with recent Telecom Regulatory Authority of India (TRAI) recommendations. The centralized server-based solution integrates into the operator’s existing infrastructure footprint, automatically blocking calls to DNCL registry members. The DNCL solution is the perfect aid to service providers provisioning the corporate and financial services sectors particularly banks, bank DSAs, telemarketing enterprises, insurance providers and domestic call centres.

The TELES solution is fully in line with the TRAI recommendations and India’ s stated intention to set up a fully-fledged National Do Not Call (NDNC) registry. TRAI DNC register guidelines specify that subscribers are obliged only to inform their service provider to enrol in the registry. It is then incumbent upon the operator to register subscriber numbers in a central DNC registry.

It is foreseen that businesses will submit their proposed calling lists to the NDNC registry, where the lists will be “washed” by removing those subscribers listed in the registry. According to the TRAI recommendations, companies who continue to call subscribers who have opted out could face fines of up to US$20 for each call made or have their service disconnected for repeat offending. The TRAI NDNC registry recommendations come as the Indian telephone subscriber based reached the 200 million mark in March, providing telemarketers with unprecedented cold calling sales opportunities.

Announcing the launch of the new TELES DNCL solution, TELES Managing Director Mr. Devasia Kurian said “Our solution integrates into the service providers’ existing telecom infrastructure at the integrated access device (IAD) level, supporting storage of up to one million DNCL numbers. These numbers can then be upgraded subject to requirement. Our DNCL solution allows service providers to meet the needs of corporations and enterprises with DEL, PRI and BRI connectivity. Moreover, the system offers uninterrupted call centre operations connectivity.”

The TELES DNCL solution also supports remote monitoring, online error rectification, traffic analysis and CDR extension details availability.