In Mumbai, Tata Tele tops in customer satisfaction

In Mumbai, only Tata Teleservices has passed the customer satisfaction test among mobile service operators, according to a survey by an independent agency TUV South Asia.

TUV was engaged by the Telecom Regulatory Authority of India (Trai) for assessment of quality of service offered by various mobile and basic phone operators.

Customers are the least satisfied with Hutch in Mumbai.

In Delhi, however, only Bharti and Hutch have attained the overall customer satisfaction level. The dissatisfaction level of Delhiites is the highest for MTNL mobile.

In Kolkata and Chennai, no operator has been able to meet the grade as far as customer satisfaction goes.

In A circle, Maharashtra is the only state where all the operators have met the customer satisfaction level, while in Gujarat none made the grade.

In B circle, only Idea in Kerala and Reliance in Punjab have emerged successful in customer satisfaction. In West Bengal, most operators have scored low in customer satisfaction benchmark.

In C circle, none of the operators has achieved the benchmark.

In network performance, again, Tata Teleservices (Mumbai) is the only player to meet the benchmark in metro circles.

In A circle, none of the operators meet the criteria. But, Maharashtra is better than the rest. In B circle, again, none makes the mark, though Punjab and Haryana show better results than the rest. In C circle, only Bharti in Himachal Pradesh has made it to the successful list.

In the case of billing satisfaction, all operators have qualified for pre-paid in the metros, except Bharti in Mumbai and BSNL in Kolkata. In the case of post-paid, only MTNL Delhi has failed to make it, among the metros.